About Client
The client is one of the oldest insurance companies in the US, established in 1896. They are the leading providers of property and casualty insurance services. The client has helped more than 235,000 customers and 450 independent agent partners live assured daily, through superior products and unsurpassed customer service.
Client’s Problem Statement
The client was wanted to set up a QA organization for their insurance application and needed centralized test management and test automation of the insurance application. The client also needed standardized test approach, templates and reporting for managed test environment scheduling and reporting. In addition to this, the client was in need of test project planning and coordination. They required comprehensive test quality metrics and Service Level Agreements (SLAs) to measure test performance.
Solutions Offered
Tx professionals focused on critical system aspects, including planning, process control, performance metrics, test automation, execution, defect tracking, and reporting. We helped the client achieve their respective goals with the following:
- Adhered to customer requirements and maximized returns on QA investments
- Helped establish a QA Center of Excellence and laid down a roadmap for achieving the TMMi level of maturity
- Delivered all quality references and requirements, regularized Test service delivery, standardized processes, implemented metrics-driven QA Management license, leading to higher test efficiency
- Ensured complete automation of the insurance application and provided maintenance help to the client
Results Achieved
Using our QA Center of Excellence the client is succesfully enjoying:
- Increased quality of software
- Improved stability of production systems
- Increased customer satisfaction
- Faster time to market with the standardized, repeatable and efficient testing process
- Improved testing capabilities
- Established test tool to support test management, manual testing, and automation testing
